Return Policy

At MODISH, we strive to provide you with the finest luxury hosiery that meets your expectations. If, however, you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction. Please review our return policy below for guidance on the return process.

Conditions for Returns:

  • Timeframe: You may return eligible items within 30 days of the delivery date.

  • Condition of Items: Hosiery items must be unworn, unwashed, and in their original packaging.

  • Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation, is required for all returns.

Return Process:

  • Contact Us: To initiate a return, please contact us through our website within the 30-day return window. Kindly provide your order number and the reason for the return.

  • Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and further instructions via email.

  • Package Your Items: Securely package the unworn hosiery items along with the original packaging and include the RA number provided.

  • Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your items.

  • Inspection and Refund: Upon receiving the returned items, our team will inspect them to ensure they meet the return conditions. Once approved, we will process your refund to the original method of payment.

Exclusions:

  • Non-Returnable Items: For hygiene reasons, we cannot accept returns on worn, washed, or altered hosiery items unless they are deemed defective.

  • Final Sale Items: Items marked as final sale are not eligible for return or exchange unless they are defective.

Defective Items:

If you receive a defective or damaged item, please contact us immediately upon receipt for assistance. We will work swiftly to resolve the issue and provide you with a replacement or refund as necessary.

Contact Us: If you have any questions or concerns regarding our return policy or the return process, please don't hesitate to reach out to our customer service through our website. We are here to assist you every step of the way.